Last Updated: 22/05/2023
Welcome to Scanit! This Refund Policy outlines the terms and conditions under which refunds are provided for purchases made on the Scanit QR code application (“Scanit,” “we,” “our,” or “us”). By using Scanit, you agree to the terms set forth in this Refund Policy.
1. Refund Eligibility
1.1 In-App Purchases: Refund requests for in-app purchases, including subscription fees, will be considered on a case-by-case basis.
1.2 Billing Errors: If you believe there has been an error in billing, please contact us immediately for resolution.
2. How to Request a Refund
2.1 Contacting Support: To request a refund, please contact our support team at [email protected] with the following information:
Your full name
Date and amount of the purchase
Reason for the refund request
2.2 Submission Deadline: Refund requests must be submitted within 3-5 days of the original purchase.
3. Refund Decisions
3.1 Evaluation: Each refund request will be evaluated based on its individual merits.
3.2 Communication: We may contact you to gather additional information to better understand the reasons for the refund request.
4. Refund Process
4.1 Processing Time: Refund processing times may vary. We strive to process refunds within 3-5 business days.
4.2 Refund Method: Refunds will be issued using the same method of payment used for the original purchase.
5. Exclusions
5.1 No Refund: No refund will be provided for services that have already been provided, including but not limited to subscription periods that have already commenced.
6. Changes to this Refund Policy
6.1 Updates: We reserve the right to update this Refund Policy. Any changes will be effective upon posting the revised policy on the Scanit website.
7. Contact Information
7.1 Questions: If you have any questions or concerns about this Refund Policy, please contact us at [email protected].
Thank you for using Scanit!